MOST COMMON FAQS AND TERMS
Are borders OK to print ?
Borders are OK to print but must be at least 1/4″ wide and we suggest at least .5″ away from the cut line. Please note that if cutting shifts then the border will be spaced apart on the different sizes. Cutting can shift up to 1/16″ on anyway.
Can i submit the same file for Front and Back?
Do i need to submit my files Vertical or Horizontal ?
How do i achieve the Rich Black Color?
How do i setup a Silver Metallic Ink file?
How do i setup a Spot Varnish Gloss file?
How do i setup Foil Jobs?
How much of a Bleed do i need?
If i do Borders how wide should they be?
Should my .pdf be Flattened or layered?
Should my files be RGB or CMYK?
What do i need to do to keep my Blue color Blue and not Purple?
What is Spot Varnish?
What is the best Resolution for my Files?
What is the Size of your Round Corners?
ARTWORK SETUP FAQS AND TERMS
Do you Guarantee UPS shipping times?
How do i check status or completion of my order?
If i choose Two Round Corners, which corners will be cut?
Is your Booklet Sizes Finished Size or Flat Size?
What are your Turnaround Times?
TERMS AND CONDITIONS: Customer/client agrees to pay 100% (Cash, Bank Check, Credit Card) upon start of job. Once artwork is started the customer is liable for the work performed to the job. If customer decides to cancel the job after the artwork/design is performed customer will be refunded the printing charges not artwork/design charges within five business days.
Customer agrees to sign off on proof of job through email, once the customer agrees on the proof, he or she is responsible/liable for work provided. The customer will receive all files in pdf format. If customer refuses to agree on the proofs he or she is subject to lose their payment which Pogos Designs is not liable for.
If customer is not satisfied with the job or work performed and they agreed on the final product proofing, they will not be refunded their money but entitled for the job to be re-done at customer/client cost (unless Pogos Designs is at fault) then we would re-do the job at no cost for the customer/client.
We limit the right to give the client all artwork (pdf, jpeg files only), after six months we are not liable for artwork that was performed.
Due to our digital/offset printing process of C.M.Y.K. color might look different on your computer screen. Pogos Designs is not responsible for this process.
Thank you for choosing Pogos Designs.